Returns & Exchanges
At MARCÉLA LONDON, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 14-day return period for all unworn garments in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Ship the Parcel
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our atelier inspects your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing